Frequently Asked Questions

Located inside the airport, at the exit of migration, in front of the checkpoint of Customs.

Notify the customs police officer and he will call the employee on duty to assist you (since when leaving the customs section you can not re-enter).

Upon arrival at our counter, you will be transferred on the shuttle to our central offices at 1km, and there your contract will be issued and the vehicle will be delivered to you.

You need a valid credit card and driver's license.

Yes, because by law, according to the traffic regulations of El Salvador, it is mandatory that all vehicles that circulate have coverage.

Yes, because the benefits of the cards are for cardholders in the United States and not for other countries.

If you become a frequent NATIONAL member or customer, you can get more benefits than with any other brand: NATIONAL points for each day of rent which becomes free rental days, access to special offers, upgrades, coverage at lower prices, and more.

No. Rentals with special promotions (2x1, discounts over 20%), awards, vouchers, travel industry rates, insurance replacements, etc., do not qualify.

All rentals made on NATIONAL.COM and NATIONALELSALVADOR.COM with discounts of 20% or less qualify.

Include your member or frequent flyer number with each reservation. If not, request retroactive credit by providing the rental contract number.

Options:

• a) Fill out the Request for Points form on our website (EMERALD CLUB page).
• b) Contact our offices directly.
• c) Send your claim via email/post with your name, contact info, rental contract, flyer number, and proof of flight to:
  NATIONAL EL SALVADOR
  Customer Service: Km 42½ Autopista a Comalapa, San Luis Talpa, La Paz, El Salvador.